FAQ

Yes. Many Juvonix products are formulated with gentle, skin-friendly ingredients suitable for sensitive skin. However, we always recommend checking the product’s ingredient list and performing a patch test before full use if you have reactive or allergy-prone skin.

Juvonix provides a curated range of skincare essentials, including cleansers, serums, moisturizers, masks, exfoliators, and treatment products designed to support healthy, glowing skin. Every product is selected to meet high-quality skincare standards.

Orders are processed within 1–2 business days. Standard delivery usually takes 5–10 business days depending on your location. Once your order ships, you will receive tracking information via email.

Juvonix accepts returns within 30 days of delivery as long as the item is unopened, unused, and in its original packaging. Due to hygiene standards, opened skincare products cannot be returned unless they arrived damaged or defective.

If your order arrives damaged, leaking, or defective, contact us immediately at info@juvonix.store with clear photos or videos of the issue. Our team will arrange a replacement or refund at no additional cost to you.

Yes. Juvonix is committed to offering skincare items that are not tested on animals. We prioritize brands and suppliers who follow ethical and cruelty-free manufacturing practices.

You can reach the Juvonix support team anytime at info@juvonix.store . Whether you need help choosing a product, tracking an order, or resolving an issue, we’re here to assist you.