At Juvonix, we are committed to providing high-quality skincare products that support healthy, radiant skin. Your satisfaction is important to us, and our Refund and Returns Policy is designed to ensure a fair and transparent process for customers shopping at https://juvonix.store/. By placing an order with Juvonix, you agree to the terms outlined in this policy.
Eligibility for Returns
We accept returns within 30 days of delivery for most skincare items as long as they meet our return requirements. To qualify for a return, products must be unused, unopened, and in their original packaging. Skincare items that have been opened, tested, or used cannot be returned due to safety, hygiene, and contamination concerns. Non-returnable items include products marked as final sale, promotional giveaway items, personalized skincare items, and digital purchases. We encourage customers to review product descriptions and ingredients before buying to ensure the best match for their skin needs.
Return Procedure
If you wish to initiate a return, please contact us at info@juvonix.store with your order number, product details, and the reason for the return. Our support team will review your request and provide return instructions including the authorized return address. Customers are responsible for return shipping costs unless the return results from an error on our part. We recommend using a trackable shipping service to ensure safe delivery of returned items. Juvonix is not responsible for lost or untraceable return shipments.
Refund Processing
After we receive and inspect your return, you will be notified of the approval or denial of your refund. If approved, refunds are issued to the original payment method within 5–10 business days depending on your bank or payment processor. Refunds apply to the product cost only and do not include original shipping fees unless the return is due to a mistake made by Juvonix. If your refund appears delayed, please check with your bank or payment provider before contacting our support team. We strive to make the refund process smooth and efficient for every customer.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us at info@juvonix.store within 7 days of delivery. To help us resolve the issue quickly, include clear photos or a short video showing the problem. Once verified, we will offer a replacement, reshipment, or full refund at no additional cost. Quality control is important to us, and we take full responsibility for any errors that occur during fulfillment or shipping.
Exchanges
Due to the nature of skincare products, exchanges are only allowed for unopened and unused items. If you wish to exchange a product for another variant, formula, or size, reach out to us before sending anything back. Exchange requests depend on inventory availability. If the requested item is no longer in stock, we may offer store credit or a refund instead. Used skincare items cannot be exchanged under any circumstances for hygiene reasons.
Non-Returnable Products
Certain categories of products cannot be returned. These include opened skincare items, products exposed to air or moisture, final sale items, beauty tools removed from packaging, and any item showing signs of use. We maintain strict hygiene standards to ensure the safety and integrity of all products sold at Juvonix.
Contact Information
If you have any questions regarding returns, refunds, or product eligibility, you may contact our customer care team at info@juvonix.store. Juvonix is always here to support your skincare journey with trusted products and reliable service.
